Client Snapshot
- Industry: Engineering Services
- Company Size: ~80 employees
- Locations: NSW, VIC, QLD, WA, TAS
- Role Hired: Business Support Officer (Admin)
- Engagement Type: Permanent, Full-Time
The Challenge
This mid-size engineering business was facing increasing operational pressure due to high turnover in their administrative support roles. The internal team had attempted to fill the position several times but encountered the following challenges:
- Time Drain: Internal managers spent more than 15–20 hours per hire shortlisting, screening, and interviewing candidates.
- Mismatch in Applicants: Ads attracted candidates either too senior or too junior.
- Poor Interview Outcomes: No structure, leading to inconsistent decisions.
- Prolonged Vacancy: The previous attempt took over 6 weeks, resulting in lost productivity.
They lost more than $9,000 in productivity alone, not including hidden costs like management time and morale impact.
Recruitment Central’s Solution
1. Process Review and Role Repositioning
- Reviewed job description, ad content, and previous candidates.
- Refocused messaging to attract mid-level candidates with autonomy and growth potential.
2. Job Ad Refresh and Market Targeting
- Rewrote ad copy to appeal to experienced admin professionals.
- Promoted across niche platforms and internal talent pool.
3. Fast Shortlisting with Structured Criteria
- Reviewed over 250 applications using a suitability matrix.
- Shortlisted 5 candidates in 48 hours.
4. Structured Interview Process
- Ran behavioural interviews with scenario-based and culture-fit questions.
- Used scoring to rank candidates objectively.
5. Candidate Presentation and Offer Management
- Provided candidate scorecard and profile summary.
- Managed reference checks and offer process.
Results & ROI Breakdown
| Metric | Before Recruitment Central | With Recruitment Central | Value to Client |
|---|---|---|---|
| Time-to-Fill | 6+ weeks | 4 days | Saved 5 weeks = $7,500 |
| Hiring Manager Involvement | ~20 hours per role | 2 hours | Saved 18 hrs = $1,800 |
| Retention Rate (6 months) | 60% success rate | 100% retention | Avoided rehire = $3,000 |
| Total Estimated ROI | $12,300+ |
Client Feedback
“Recruitment Central streamlined everything. From the job ad to the shortlist and interviews, it was a relief not to be second-guessing every step. The new admin is still with us, and honestly, we should have outsourced this ages ago.”
Why It Worked
- Clear Fit Criteria: Screening aligned to team and role expectations.
- Speed with Structure: Shortlisting process enabled quality + pace.
- Candidate Communication: Consistent updates reduced dropouts.
- Future Flexibility: Client saw potential in using temp cover to prevent future delays.
Could Your Business Benefit from a Faster, More Effective Hire?
Recruitment Central specialises in business support, shared services, and operational roles. We don’t just fill jobs, we fix broken processes and save you time, money, and stress.
Talk to us today about building a recruitment plan that makes every hire count.
